Your rights, our rights. Let's keep it friendly.
Rule number 1. You Do talk about Downside.
Rule number 2. You continue to talk about Downside.
But seriously; This is the stuff you know you should read but don't want to. I get that, but it covers everyone's derrieres.
RETURNS:
I understand that everyone is different and their size requirements differ from brand to brand. You could be a large in one then a 7XL in another. Happens to me too.
Faulty:
If the item you bought is clearly faulty then we will issue a refund or a replacement.
If you contact me through the site, our Instagram page or @ me on Threads I will solve the problem as quickly as possible.
Faults are classed as; loose stitching, tears, misprints or being mislabeled etc.
Wrong Size:
If you order a size that doesn't fit or was just a simple mistake. Then not a problem! As long as the item is returned to us in the condition it was dispatched within 30 days. A refund or a replacement will be issued as soon as it reaches Downside HQ.
SHIPPING:
I am now using a pre-order model which I know takes a lot of trust on your part but this allows me to get the stock in, create your bespoke Downside merch, make sure the quality is up to something i'm proud of and then ship it out. While I will strive to get your item to you as soon as possible life loves throwing up problems and should any arise, I will work to sort out any problems or queries ASAP.
RESPECT POLICY:
We are firm believers in the idea of treat people how you like to be treated. So we aim to do just that! We will treat everyone with respect and courtesy.
We won't tolerate any form of abuse on here, or on any of our social media outlets.
Be yourself, be kind, be safe.