Your rights, our rights. Let's keep it friendly.
Rule number 1. You Do talk about Downside.
Rule number 2. You continue to talk about Downside.
But seriously; This is the stuff you know you should read but don't want to. We get that, but it covers everyone's derrieres.
We understand that everyone is different and their size requirements differ from brand to brand. You could be a large in one then a 7XL in another. Happens to us too.
If the item you bought is clearly faulty then we will issue a refund or a replacement.
If you contact us through the site, Facebook or our Instagram page we will quickly solve the problem.
Faults are classed as; loose stitching, tears, misprints or being mislabeled etc.
If you order a size that doesn't fit or was just a simple mistake. Then not a problem! As long as the item is returned to us in the condition it was dispatched within 30 days. A refund or a replacement will be issued as soon as it reaches our cave. We'll even cover the cost of postage.
As we work with a print on demand model we only print and create your bespoke items as you order them but we will always try our best to ensure swift delivery of your goods. However there are sometimes factors that are out of our control but we promise we wil do our utmost to sort out any problems or queries that may arise.
We are firm believers in the idea of treat people how you like to be treated. So we aim to do just that! We will treat everyone with respect and courtesy.
We won't tolerate any form of abuse on here, or on any of our social media outlets.
Be kind, be safe.